SHOW SKILLS BEFORE SENDING HELP DESK ANALYST
Location: Huntsville Alabama
Description: The Onin Group, Inc. is at the momment seeking for SHOW SKILLS BEFORE SENDING HELP DESK ANALYST right now, this position will be placed in Alabama. More details about this position opportunity please give attention to these descriptions. Please update your resume with the required skills before sending and send in the format requested.
I am Jerry Thompson a recruiter f! or Onin Professional Search Team. I have included the job description of a position we need to fill rather quickly and it is for Huntsville/Madison, Alabama. If you have any interest in me submitting your resume for consideration to my client, I urge you to take a few minutes and look over the job skills needed in this description and if you have those skills and it’s not in your resume, to update your resume showing those skills and send it to me along with your salary expectation . Please put Help Desk and your SALARY expectation in the subject line of your resume submittal to me and WHICH shift you would like. You may send your resume to me directly without going through any jobsite to: jthompson at oningroup dot net. I thank you for your time and hope to hear from you soon, Jerry
Help Desk Analyst Requirements $14.00 - $17.00 per hour
We are specifically seeking candidates in support of our 2 nd , 3 rd and/or weekend shifts
This request for personnel is to! support my client’s Solutions Center Help Desk. The immedia! te request is for analysts to provide technical telephone support for the HCR Manor Care account, a healthcare company having nationwide skilled nursing and assisted living type facilities, the Fairfax County (VA) account, a large E911 Dispatch Center and/or the Wescom account, the developers of PointClickCare software. The contracts are currently staffed with a combination of full time employees and temporary contractor personnel. Additional staff with the same skill sets and at the same rate may be requested as changing requirements dictate.
These positions will require the individuals to provide technical support to clients in the following areas: Win NT, Win 2000, XP, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing. The candidate(s) will support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors. The candidate(s) will interface directly with the client in re! solving support issues, or route the call to the next appropriate level of support. They shall stay informed of all changes to the operating systems or software programs that affect clients. The individual(s) will be required to provide technical support for 30 to 40 calls per day. In addition, the analyst(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise level environment is highly desired.
This position requires great people skills. The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution. The individual must be courteous, well spoken, and not easily shaken. Previous call center experience is a great plus for the position(s). In addition to these requirements that apply to all help desk analysts, knowledge of a healthcare and/or E911 environments and related applications is a plus for the current positions.
Note that we are a 7X24X365 servi! ce operation. As such, prospective analysts must be open to working non! -standard 2 nd , 3 rd and/or weekend shifts.
Note also that prospective analysts must be able to pass a criminal background check.
Requirements
These positions will require the individuals to provide technical support to clients in the following areas: Win NT, Win 2000, XP, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing. The candidate(s) will support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors. The candidate(s) will interface directly with the client in resolving support issues, or route the call to the next appropriate level of support. They shall stay informed of all changes to the operating systems or software programs that affect clients. The individual(s) will be required to provide technical support for 30 to 40 calls per day. In addition, the analyst(s) must maintain records of correspondence received and responded to. Previous t! echnical experience in an enterprise level environment is highly desired.
This position requires great people skills. The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution. The individual must be courteous, well spoken, and not easily shaken. Previous call center experience is a great plus for the position(s). In addition to these requirements that apply to all help desk analysts, knowledge of a healthcare and/or E911 environments and related applications is a plus for the current positions.
Note that we are a 7X24X365 service operation. As such, prospective analysts must be open to working non-standard 2 nd , 3 rd and/or weekend shifts.
Note also that prospective analysts must be able to pass a criminal background check.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to The Onin Group, Inc..
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 22 Aug 2013 00:05:26 GMT