Position Summary
MyAdvice is seeking a part-time, entry-level accounts receivable and payable specialist to assist with our company billing and client invoicing needs. This position manages the client's billing lifecycle from onboarding to contract termination. The A/R Specialist maintains knowledge of company A/R accounting policies and manages the entire A/R process including payment processing, credit memos, A/R reconciliations, payment disputes, and collections for overdue accounts. This role is also responsible for processing vendor bills for approval and payment. They will be expected to track payments, run reports, perform light record keeping and data-entry tasks.
Please note, this is a client-facing role! Our AR Specialist is in charge of managing all communications with our clients related to A/R invoicing via phone and email. Very strong interpersonal skills and proper phone etiquette is critical to address client frustrations and escalations and assist our Customer Success team with billing questions. This position can expect to spend a significant portion of their time responding to client emails and on the phone with clients. Our ideal candidate will have customer service experience, particularly within a financial or similar capacity.
This position is 75% AR and 25% AP so prior A/R experience is a must and it's crucial the AR Specialist possesses an aptitude for basic math and a desire to further their accounting knowledge related to AR/AP. The ideal candidate must be detail oriented and have an internal desire to ensure accuracy. It's important to possess the ability to multitask in a fast-paced environment while keeping organized, see projects through from start to finish, pay attention to details, and be proactive. We are looking for someone who will take ownership of the AR/AP process and identify AR/AP problems and suggest solutions. This position works under the direct supervision of MyAdvice's Senior Accountant.
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Essential Duties- Enter vendor bills into software for accounts payable processing
- Reconcile client accounts with past due balances by initiating the collections process
- Manage and resolve all client payment disputes
- Manage the accuracy and integrity of all incoming bills and outgoing invoices
- Maintain excellent client relations by providing timely assistance to clients via phone and email
- Assist Customer Success with billing requests and questions
- Answer phone calls and act as the first point-of-contact for all billing and invoicing needs
- Respond within 24 hours to all client invoicing email requests
- Secure prompt payment while employing commercial sensitivity, business acumen, and good judgment
- Resolve new client invoice onboarding issues as they arise
- Navigate various software platforms to efficiently complete tasks
Preferred Qualifications
- Excellent customer service skills, preferably in a financial capacity
- Ability to de-escalate client issues and resolve them with both the company and client impact in mind
- Familiarity with Microsoft Excel and Google Sheets
- Possess excellent analytical, problem solving, and organizational skills while being a versatile, dependable, and flexible team player
- Ability to communicate and interact effectively with all organizational levels and across departments
- Ability to work in a fast-paced environment, perform well under pressure, juggle multiple priorities, and meet aggressive deadlines
- High speed internet connection and dedicated work space to facilitate a remote working environment
- Legally authorized to work in the United States
Position Details
- Compensation: $15-$20 per hour
- Position Type: Part-time (20 hours minimum per week), Non-exempt (eligible for overtime)
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Location: Remote, Hybrid or in-office in Lehi, UT per employee preference
- We prefer local candidates that can come to the office 2x per week during training (first two months) and 1x per week thereafter; however this role can be fully remote.
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Ideal Schedule: 20-30 hours weekly, Monday-Friday (no nights or weekends) from 10am-2pm MST
- Alternative hours and schedule flexibility available per manager's approval
- Optional lunch break per employee preference (30 minutes or an hour)
- Travel: May require occasional local or national travel (less than 5% of the time, if at all).
- Physical Requirements: Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking); Ability to lift up to 30 lbs and use typical office equipment (computers, keyboards, printer, etc.)
Benefits Package
- Flexible Schedules + Early Out Fridays!
- 401(k) Plan with Company Match
- Tuition Reimbursement Program and Executive Mentorship Opportunities
- Employee Assistance Program (mental health services, financial/legal consultations and more!)
- Casual Dress and Fun Work Environment (foosball, beer fridge, coffee, snacks, etc.)
- Day of Creativity, Core Value "Pay It Forward" Initiative, Quarterly Employee and Volunteer Activities
MyAdvice
MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.
We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.
MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.
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