Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
Manages all clinic operations under the direction of the Director. This position takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. that aligns with USC Ambulatory Care Services In addition, the clinic manager is responsible for managing the performance and engagement of all members of the CALD & CF team. This position also oversees and monitors workflows, outcomes, customer satisfaction and quality measures of the facility with the result of meeting or exceeding the established financial and other objectives set in cooperation with leadership. The Manager is responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way.
Essential Duties:
- Financial Management: Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives. Reviews and manages income statements Supervises inventory management including purchasing, product selection and supply usage Ensures patient and treatment charge information and other related data are accurate and submitted to the USC billing office in a timely manner Ensures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designated reporting system
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RISK Management: Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services. Maintains Quality Assurance Programs as required by all Keck Medical Center policy and procedures Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HOPAA, JTC< DOH as well as hospital and DCS requirements as deemed. Participates in and leads quality assurance meeting and all applicable in-services Participates and leads in quality assurance cost containment- Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
- Patient Care Management: Participates in development and revision of policies and procedures with the AD and Associate Administrator to ensure consistent, efficient and safe treatment delivery Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic.
- Associate Management: Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic Provides leadership to direct reports: Helps direct reports overcome any organizational obstacles encountered during projects Knows, understands, implements, follows, and communicated to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services) and foster a positive and Keck Culture workforce. Plans, organizes and supervises the nursing, technical and biomedical staff to ensure high quality patient care according to all policy and procedures Facilitates teammate development, collaborate with direct reports to create professional development goals Maintains familiarity with and communicate to teammates new programs impacting teammates. Addresses teammate relations issues and appropriately and escalate as necessary Provides work direction for department teammates Determines staffing needs, creates pans that promote the most efficient use of all teammates, ensure coverage during all teammate abscesses Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic Reports and documents all teammate injuries according to established policy and procedures Knows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment Reviews and approves time cards of direct reports Tracks overtime, attendance and PTO, illnesses Researches and responds to questions regarding payroll issues. Develops and conducts educational programs to keep teammates up-to-date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals. Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency. Knows and follows all Keck medical Center of USC policies and procedures
- Marketing: Works with Associate Director and Physician staff to ensure full schedules and services are made available for patient care Assists in all marketing opportunities that will provide education and access to clinic Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needs
- Perform other duties as assigned.
- Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
- Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
- Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
- Oversees activities of quality assurance programs for patient care provided by unit.
- Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
- Facility/Equipment Management: Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates Identifies and plans prompt corrective action for any issues with safety or equipment and systems Participates in the development and periodic revision of policies and procedures with the Associate Administrator/Associate Director to assure consistent, efficient and safe operation of clinic/program
Required Qualifications:
- High school or equivalent
- Bachelor's degree Degree in a Related field
- Equivalent years of experience may substitute for Bachelor’s Degree.
- 2 years Progressive experience in managing people; and, clinical operations (in a healthcare setting strongly preferred).
- Excellent people management and communication skills;
- Ability to motivate and challenge staff to meet objectives;
- Strong decision making skills; must be agile and possess a high tolerance for ambiguity; requires the ability to bridge the gap between administrative demands and clinical needs;
- Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
- Ability to bridge the gap between administrative demands and clinical needs.
- High skill and experience in process improvement.
- Must be extremely skilled and experienced in in process improvement and change management.
- Excellent verbal and written communication skills
- Proficient skills and knowledge in computer and applicable software.
Preferred Qualifications:
- 2 years Experience in acute or ambulatory setting preferred.
- Experience managing a multi-specialty clinic preferred.
Required Licenses/Certifications:
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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