OnTrac is hiring full-time Customer Care Associates!
Start Date: August 9th, 2023 Orientation
Location: Remote (Must reside in GA, OH, MI, NC, FL, TN, VA, NY, PA, KY, WV, IN)
Schedule: Sunday – Thursday 8a – 5p EST or Monday – Friday 12:30p – 9p EST
Are you looking for a chance to make a difference for others? Do you believe in providing outstanding customer service?
If you find reward in serving others and solving problems, consider joining the OnTrac Customer Care Team!
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At OnTrac, we truly care about our customer’s experience. As our business continues to grow, so does our need for high quality Customer Care Associates.
If you like to help others, have a strong sense of empathy, enjoy a fast-paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!
What our Customer Care Associates do on a daily basis:
- Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
- Document the delivery flow of a package into our tracking system.
- Assist customers, consumers, and delivery drivers throughout the lifecycle of a package delivery.
- Partner with our regional facilities to create an outstanding customer experience.
- Troubleshoot, research, resolve or escalate issues as necessary.
- Participate in continuous improvement efforts to help grow the business.
How you’ll be rewarded as a Customer Care Advocate:
- Fun work environment with opportunity for career advancement
- Rate of pay $16.50/hr , $70 internet stipen and competitive benefits available
- Friendly and creative Recognition and Reward programs
What you’ll need to be a successful Customer Care Associate;
- The ability to multi-task on a computer using multiple computer applications while on a phone call.
- Availability to work a variety of work shifts
- The ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution.
- Strong written and verbal communication skills. Attention to details and data entry/typing 30 wpm (including 10 key)
- Successfully pass a pre-employment background and equipment check
- Reliable internet connection
- Reliable Windows PC - must have 8GB RAM
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
Application Question(s):
- How many GBs of RAM does your Windows PC posses? How many GBs of useable RAM?
- Does your PC have Windows 10 or higher?
- Which state do you reside in?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
