Resident Service Coordinator
Location: Birmingham Alabama
Description: Cottage Senior Living is in need of Resident Service Coordinator right now, this vacancy will be placed in Alabama. Further informations about this vacancy opportunity please give attention to these descriptions. Department: Resident Services Supervisor: Resident Service Director Primary Work Area: Cottage, Office, Resident's Apartment Essential Functions Resident and Family Custom! er Service Provides exceptional customer service at all times to all Residents, families, and guests. Exemplify, at all times, the Cottage 4 A's: Attitude, Appearance, Acting, and Attitude. Greet all visitors warmly and enthusiastically. Seek to preserve each Resident's independence, choice, dignity and respect. Resident Service and Personal Assistance Coordinate service provided to Residents providing for the optimum social, health, and welfare of Residents. Communicates effectively and counsels on an ongoing basis with Residents and families both verbally and in writing. Monitors and supervises daily personal hygiene of Residents and reports any changes in Residents' physical conditions to family and physician as appropriate. Prepares, monitors, and assists Residents with medication in accordance with written policies and state and health department regulations. Provide personal care and services for optimum social, health, and welfare functioning of all Residents in acco! rdance with written Cottage policies and procedures, State and! health department regulations, and Residents' Rights to include: Assist in performing, monitoring and supervision of daily personal hygiene of Residents. Assist with Cottage Administration and Personnel Management Provide general administrative support for Homemaker staff including scheduling, payroll reporting, and maintenance of staff files/certifications. Participates in staff development and training. Supervises and or assists the serving of Residents in the Cottage dining room in a professional, friendly manner according to established policies and procedures. Prepares and submits accurate reports to State agencies. Requisitions supplies and equipment, maintains inventory, and inspects equipment and furnishings. Prepares recommendations for ensuing budget year, works within the current budgetary guidelines. Reviews all expenditures, establishes priorities and makes recommendations for changes. Follows established policies and procedures for record keeping and completi! ng forms. Assist with Socialization Program Management Develops and implements daily recreation program. Prepares and timely completes monthly activity calendar. Records Resident preference and participation to implement ongoing improvements in the program Marketing Assistance Assists with overall marketing of the Cottage Coordinates the move-in and move-out of Residents. General Maintains communication with Resident Service Director on all matters and issues. Implements established policies and procedures and suggests additional policies and procedures. Develops positive working relationships with Residents, staff, department coordinators, and Managing Director. Works closely with the director of food services to coordinate health care and food service needs. Performs all work or assigns work and is responsible for satisfactory completion of work scheduled n the Resident Service Coordinator checklist. Fully understands fire, safety, and emergency procedures. Continues prof! essional growth through current literature, corporate provided training! , and self development. Competencies Core Competencies Resident Focus - Considers the impact on residents when making decisions. Ensures that all activities and/or initiatives contribute to preserving resident dignity, choice, and independence. Makes an effort to understand how all components of CSL impact the residents. Quality Assurance - Checks and maintains accuracy and consistency in all work activities. Follows effective methods for staying organized, efficient, and maintaining quality. Manages multiple demands while maintaining accuracy and consistency; shifts priorities and resources to match changing needs. Continuous Improvement - Modifies or develops ideas, methods, or procedures to respond to changing circumstances, unexpected obstacles, and/or unique needs. Actively evaluates own strengths and weaknesses and views mistakes as a learning opportunity. Open to feedback and committed to ongoing improvement in work processes. Shares insights on best practices with o! thers in the organization. Collaboration - Recognizes, appreciates, and leverages the strengths of others Engages in effective, 2-way communication with coworkers, residents, and/or residents' families to make decisions. Incorporates feedback and information from others to make decisions. Accountability - Solves problems without being told to do so. Considers costs and consequences to CSL and residents before making decisions and taking action. Fulfills commitments and achieves goals. Takes personal responsibility for mistakes; avoids blaming others. Passion and Commitment - Proactively offers help to others to ensure resident care and the mission of CSL is fulfilled. Expresses care and concern for resident well-being. Asks questions in order to understand needs. Strives to meet and exceed expectations. Integrity - Chooses the ethical course of action even when it is difficult and the result might be disadvantageous. Is forthright in communications with others: does not hol! d back important information. Adheres to all company policies and proce! dures. Respect - Demonstrates sincere interest in residents, residents' families, members of the community, and coworkers. Resolves interpersonal conflict constructively. Demonstrates sensitivity, respect, and awareness of cultural and individual values. Visibly supports an environment where a variety of viewpoints are accepted, encouraged, and valued.
Position Specific Competencies Excellent verbal and written communication, including listening skills. Current CPR certification. Must have two years experience in geriatrics or equivalent. Nursing experience not required if the Managing Director has such. Must have ability to supervise others. Familiar with gerontology and an overall view of health care delivery, including State regulations. Must have an overall "caring" attitude. Job Requirements/Qualifications High School graduate or equivalent Two years experience in service industry supervisory position. Must have ability to supervise others and continue to be traine! d on the job. Proficiency in MS Windows, and Microsoft Word, Excel and Outlook Must have ability to plan and adapt to change. Must be able to lift 75 pounds unassisted and 125 pounds per person in a two person lift. Must demonstrate proper body mechanics when required to lift or assist in a lift. Will be regular in attendance, with the right attitude and attire Valid driver's license in the state of employment required Ability and willingness to drive a non-commercial 8 passenger van
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This vacancy starts available on: Fri, 26 Apr 2013 10:05:17 GMT